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Terms & Conditions
These Terms & Conditions explain the rules that apply when you visit or use Lucky Friends Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to these terms, as well as any additional rules shown for particular games, promotions or services.
Lucky Friends Casino operates under a licence issued by the Curaçao Gaming Authority, licence number 152125, and protects player data with SSL encryption alongside KYC and AML verification procedures.
1. General terms and acceptance
These Terms & Conditions form a legal agreement between you and the operator of Lucky Friends Casino. They apply to your access to and use of the website, your account, casino games, payment services, promotions and related features. If you do not agree with these terms, you must not use the website or any of its services.
You should also read any other information made available on the website, including the Privacy Policy, Responsible Gambling information, game rules, promotional terms and notices displayed during registration or play. Those documents may contain additional conditions and are intended to be read together with these Terms & Conditions. If there is an inconsistency, the specific terms for a particular service or promotion may apply to that service.
Lucky Friends Casino may update these terms from time to time to reflect changes to the website, services, technology, legal requirements or business practices. The current version will be published on the website. Where appropriate, notice of a material change may be provided through the website or your account. Continuing to use the services after an update means that you accept the revised terms.
Eligibility and lawful use
You must be legally permitted to participate in online gambling in the place where you are located. You must meet the applicable minimum age requirement and provide accurate information when registering or using the website. Lucky Friends Casino does not invite or permit participation where online gambling is unlawful or restricted. It is your responsibility to check the laws that apply to you before using the services.
- You must be an adult and satisfy all applicable age requirements.
- You must use the website only for personal, recreational purposes and not on behalf of another person.
- You must not use the services if you are subject to a gambling exclusion, restriction or prohibition that prevents participation.
- You must not access the website from a location where doing so would breach applicable law.
- You must provide information that is complete, current and accurate.
2. Accounts, identity and security
Some services may require you to create an account. You may generally hold only one account unless the operator expressly agrees otherwise. An account must be registered in your own name, and you must not create an account for another person, transfer an account or allow another person to use your account. Accounts are personal and cannot be sold, assigned or shared.
During registration and at other times, you may be asked to provide information or documents to verify your identity, age, address, payment method or source of funds. These checks help protect players, prevent fraud, support responsible gambling and meet applicable legal and compliance obligations. The operator may restrict access to an account while checks are being completed.
You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a failure by the operator to take reasonable security measures. You must notify the operator promptly if you believe that your account has been accessed without permission, your details have been lost or your information is no longer accurate.
Account restrictions and closure
Lucky Friends Casino may suspend, limit or close an account where this is reasonably necessary to protect the website, other players or the operator, or to comply with legal, regulatory, responsible gambling, fraud prevention or security obligations. This may include circumstances involving inaccurate information, suspected unlawful activity, multiple accounts, payment problems, attempts to manipulate a game or a breach of these terms.
You may ask for your account to be closed at any time. If you want a temporary break or permanent self-exclusion, use the responsible gambling options available on the website or contact the operator through the available support channel. Closure or exclusion does not remove obligations that arose before the account was closed.
If an account is suspended or closed, the operator may review relevant transactions and play activity before deciding whether any remaining balance can be returned. Any decision will be made in accordance with applicable law, these terms and relevant account or payment information.
3. Deposits, play and withdrawals
You may deposit funds only through payment methods made available on the website and only where you are authorised to use the payment method. Deposits must come from a source held in your own name unless the operator has expressly approved another arrangement. The operator may reject, reverse or investigate a transaction where it identifies a security, fraud, identity or compliance concern.
You should check the available transaction information before confirming a deposit or withdrawal. Banks, payment providers or other intermediaries may apply their own fees, processing rules or exchange rates. Lucky Friends Casino is not responsible for delays or charges imposed by an external provider, except where responsibility cannot lawfully be excluded.
Games must be played according to the rules displayed for the relevant game. The outcome of a game is determined by the applicable game system and records. You accept the result shown by the website, subject to investigation of a technical fault, demonstrable error, fraud or another circumstance requiring correction. A game may be interrupted by maintenance, connection problems or events outside reasonable control.
Withdrawals may be subject to identity, payment, security and responsible gambling checks. The operator may ask you to confirm information before processing a withdrawal. Any promotional funds, winnings or other amounts may be subject to separate promotional conditions, including eligibility, wagering or expiry requirements. Those conditions will be shown with the relevant promotion and should be reviewed before participation.
Prohibited activity
- Using another person’s account, payment method or personal information.
- Attempting to bypass identity, age, location, self-exclusion or security controls.
- Using software, devices, bots or methods designed to interfere with the website or influence game outcomes.
- Taking part in fraud, money laundering, collusion, chargeback abuse or other unlawful conduct.
- Exploiting an obvious technical error, pricing error or incorrect account balance.
- Using the website in a way that could damage, overload or disrupt its systems or other players’ access.
If an error affects a game, transaction, balance or promotion, the operator may correct the error and take reasonable steps to restore the position that would have applied without the error. If you notice an error, you should stop using the affected feature and report it through the available support channel.
4. Website use, liability and complaints
The website and its content are provided for personal use. You may view and use the website only in accordance with these terms and applicable law. You must not copy, reproduce, publish, sell, modify, reverse engineer or commercially exploit website content without permission, except where a right cannot lawfully be excluded.
The operator aims to keep the website accurate, secure and available, but continuous or error-free access cannot be guaranteed. Services may be changed, suspended or withdrawn for maintenance, technical reasons, security concerns, legal requirements or other circumstances outside reasonable control. You should keep your own devices, software and internet connection secure and up to date.
To the extent permitted by law, you are responsible for losses resulting from your breach of these terms, misuse of the website, unauthorised access caused by your failure to protect account details, or use of an unsupported or compromised device. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.
The website may contain links or references to services operated by third parties. Those services may have separate terms and privacy practices. Lucky Friends Casino does not control every third-party service and is not responsible for its availability, content or conduct, except where applicable law provides otherwise.
Complaints and questions
If you have a question, believe that an error has occurred or want to make a complaint, use the support or contact method displayed on the website. Provide enough information for the matter to be reviewed, such as your account details, the relevant date, transaction or game and a clear description of the issue. Do not send passwords or unnecessary sensitive information.
Complaints will be considered fairly and in a reasonable manner. You may be asked for further information or identity verification before account details can be discussed. The operator may retain records relevant to the complaint and may communicate the outcome through the contact method associated with your account.
Responsible gambling and governing terms
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set limits before you play, avoid gambling when upset or under the influence of alcohol, and take regular breaks. If gambling is no longer enjoyable or is affecting your finances, relationships or wellbeing, stop playing and use the responsible gambling support and self-exclusion options available on the website. Independent help may also be available through Australian support services.
These terms are intended to operate in accordance with applicable Australian law and any mandatory rights and protections that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not amount to a permanent waiver of that provision.