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Betting Rules

These Betting Rules explain the general conditions that apply when you place wagers or participate in games through Lucky Friends Casino. They should be read together with the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any game-specific rules. By opening an account, accessing the website or placing a bet, you acknowledge that you have read and understood the rules that apply to your activity.

Lucky Friends Casino operates under a licence issued by the Curaçao Gaming Authority, licence number 152125, and protects player data with SSL encryption alongside KYC and AML verification procedures.

General betting conditions

Lucky Friends Casino provides access to online gambling products subject to the rules displayed on the website and the laws that apply to your location. You are responsible for checking whether online gambling is lawful for you before creating an account or placing a wager. You must also make sure that you are accessing the service from a permitted location and that your account information is accurate, complete and kept up to date.

You must be of the required legal gambling age in your location. You may be asked to verify your age, identity, location or source of funds before, during or after your use of the service. If requested information is not provided, or if information cannot be verified, access to an account or related transactions may be restricted in accordance with the applicable terms.

Only one personal account should be used unless the applicable account terms expressly allow otherwise. An account must be operated by the registered account holder. You must not allow another person to use your account, place wagers on your behalf or access payment methods that do not belong to you. You are responsible for keeping login details confidential and for notifying the operator if you suspect unauthorised access.

  • All bets must be placed through the approved website or other authorised platform.
  • A wager is accepted only when the platform confirms that it has been received and recorded.
  • You should check the stake, selection, odds or game details before confirming a wager.
  • You must not use the service for unlawful activity, fraud, collusion, money laundering or other prohibited conduct.
  • The operator may refuse, suspend, cancel or limit activity where permitted by the applicable terms or law.

You should review the rules shown for the particular product before placing a bet. Different games, markets or services may have different requirements for eligibility, minimum or maximum stakes, settlement, cancellations, returns and participation. Where a specific game rule conflicts with a general statement, the game-specific rule will generally apply to that game.

Placing and settling bets

A bet is normally treated as final once it has been accepted by the platform, unless the relevant product rules state that cancellation, amendment or reversal is available. An internet connection, device or display error may prevent a wager from being submitted or may delay the display of its status. You should not assume that a bet has been accepted until it appears in your account history or receives another form of confirmation from the platform.

If a technical, pricing, display or processing error affects a wager, the operator may take reasonable steps to correct the error. This may include voiding an affected bet, correcting a displayed price or settling the wager according to the applicable rules. The operator may also investigate unusual activity, suspected manipulation or circumstances that could affect the integrity of a game or market.

Game and betting outcomes are determined using the result or settlement information applicable to the relevant product. For sports and event-based betting, the stated result, official data source or settlement rule may be used to determine the outcome. For casino and other games, the outcome is determined by the game system and the rules displayed for that game. If an event is abandoned, postponed, interrupted or materially changed, the applicable product rules will determine whether bets stand, are carried forward or are voided.

Account history and disputes

Your account history may show deposits, withdrawals, wagers, results, adjustments and other activity. You should check this information regularly and raise any apparent error through the available support channel as soon as possible. When reviewing a dispute, the operator may consider account records, transaction logs, game data, system information and the applicable rules. Records maintained by the platform may be used to establish the details of a transaction or wager, subject to applicable legal requirements.

Where an account is suspended, closed or placed under review, unsettled wagers and balances may be handled in accordance with the applicable terms, legal obligations and the circumstances of the review. You should not attempt to open another account or bypass a restriction while an account matter is being considered.

Payments, bonuses and promotions

Deposits and withdrawals must be made using payment methods permitted by the website and in the name of the account holder, unless an alternative arrangement is expressly approved. Payment providers may apply their own terms, processing requirements or charges. You are responsible for ensuring that payment information is accurate and that you have authority to use the selected payment method.

Before a withdrawal or other payment is completed, additional verification may be required. The operator may delay, reject or review a transaction where information is incomplete, a payment is reversed, an account is restricted, or checks are required for security, identity, responsible gambling or legal compliance. Any balance calculation may take account of valid wagers, adjustments, fees, reversals and other applicable account activity.

Bonuses, free bets, promotional credits and other offers are subject to the specific terms displayed with the offer. These terms may include eligibility requirements, qualifying deposits or bets, expiry periods, permitted games, maximum values, wagering requirements and restrictions on withdrawals. You should read the offer conditions before accepting or using a promotion. If promotional terms are not met, the promotion or related winnings may not be available for withdrawal.

  • Promotions may be available only to selected customers or for a limited period.
  • A customer may be excluded from an offer where permitted by the promotional terms.
  • Multiple accounts, coordinated play or other attempts to obtain an unfair promotional advantage are not permitted.
  • The operator may correct an obvious promotional error or withdraw an offer where allowed by its terms.
  • Promotional balances and real-money balances may be used in a specified order under the relevant offer rules.

You should never deposit money or place wagers solely to qualify for a promotion. If an offer is unclear, do not accept it until you understand the conditions that apply.

Responsible gambling, security and changes

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and only use money you can afford to lose. Do not chase losses, borrow money to gamble or continue playing because you feel pressure to win. Taking regular breaks can help you keep your gambling within limits.

  • Decide how much time and money you can spend before you begin.
  • Keep gambling funds separate from essential household or living expenses.
  • Use available deposit, spending, session or time controls where offered.
  • Consider a break or account closure if gambling is no longer enjoyable or controlled.
  • Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

Responsible gambling tools and account restrictions may be available through the website. These can include temporary breaks, deposit controls, activity information or self-exclusion options, depending on the service and applicable requirements. A request for a restriction should be made through the available account or support process. You must not create a new account to avoid a responsible gambling restriction.

You are responsible for using a secure device, protecting your password and logging out when you finish. Do not share passwords, verification codes or payment information. If you believe that your account has been compromised, stop using it and contact the operator through the available support channel.

These rules may be updated from time to time to reflect changes to the service, products, security practices or legal requirements. The current version published on the website applies to activity undertaken after it takes effect. You should review this page and the relevant product rules before placing future bets. If you do not agree with an updated rule, you should stop using the affected service and manage your account in accordance with the applicable terms.

For questions about a wager, game result, account restriction, payment or promotion, use the contact or support options provided on the website. Please include enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information.