Cookies Policy | Lucky Friends Casino

1. What are cookies?

Cookies are small text files that a website places on your computer, mobile phone, tablet or other internet-connected device. They allow a website to recognise a device, remember information about a visit and support certain functions. Some cookies are stored only for the duration of a browsing session, while others remain on your device for a set period or until you delete them.

This policy uses the term cookies broadly. It also covers similar technologies, including pixels, tags, software development kits, local storage and other tools that collect or store information on a device or help us understand how a website is used. These technologies may operate in a similar way to cookies, even if they do not create a traditional cookie file.

Cookies do not normally contain information that directly identifies you, such as your full name. However, information collected through cookies may be combined with other information that we hold about you. Where this occurs, we handle the information in accordance with our Privacy Policy and applicable Australian privacy requirements.

2. How we use cookies

Lucky Friends Casino may use cookies and similar technologies to make the website function, improve your experience, support account and security features, understand website performance and provide relevant communications. The cookies used on a particular page may depend on the features available, the device you use and whether you are logged in.

Essential cookies

Essential cookies are needed for core website functions. They may help with navigation, secure areas, account access, session management, fraud prevention, responsible access controls and the delivery of requested services. Without these cookies, some parts of the website may not work properly. Because they support essential functions, they generally cannot be disabled through the website preference tool.

Preference and functionality cookies

These cookies remember choices you make, such as language, display preferences or other settings. They can make future visits more convenient and help provide a more consistent experience. If you remove or block them, you may need to repeat certain choices each time you visit, and some features may not operate as intended.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website. They may provide information about pages visited, links selected, time spent on pages, technical errors, browser type, device type and general location information. We use this information to monitor performance, identify issues, improve content and make the website easier to use. Analytics information is generally assessed in aggregated or de-identified form where practical.

Security and fraud prevention technologies

Cookies and related technologies may be used to help protect accounts, detect unusual activity, prevent abuse and support the security of the website. These tools may assess information such as device characteristics, session activity and patterns of use. They are intended to protect players and the website and may operate even when other cookie categories have been declined.

Advertising and marketing cookies

Where used and permitted, marketing technologies may help us measure the effectiveness of campaigns, understand interactions with promotional content and show information that may be more relevant to your interests. These technologies may be provided by Lucky Friends Casino or by selected service providers acting on our behalf. We do not use cookies to remove your responsibility to make informed decisions about gambling, and promotional communications remain subject to applicable terms and responsible gambling requirements.

3. Third-party cookies and services

Some cookies may be placed by third parties that provide services used on the website. These providers may support functions such as website analytics, security, content delivery, customer support, payment processing, identity checks or campaign measurement. A third party may collect information through its own technology and may process that information under its own privacy policy.

We seek to use reputable service providers and to require appropriate handling of information where a provider acts on our behalf. However, third-party services may change over time, and their cookies and privacy practices are controlled by the relevant provider. You should review the provider's information if you want to understand how it handles data collected through its services.

Some third-party technologies may transfer information to locations outside Australia. Any such handling is subject to applicable privacy obligations and the arrangements used by the relevant service provider. Our Privacy Policy contains further information about information handling, disclosure and overseas processing.

4. Your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. Where available, you can use it to accept optional cookies, reject optional cookies or select particular categories. Your choices may be stored in a preference cookie so that the website can remember them. If you use a different browser or device, you may need to set your choices again.

You can also manage cookies through your browser settings. Most browsers allow you to view, delete, block or limit cookies. You may be able to receive a notification before a cookie is stored or prevent certain types of cookies from being accepted. Browser instructions vary, so consult the help information for your browser and device.

Deleting cookies may remove saved preferences and may require you to sign in or repeat settings.
Blocking all cookies may affect website navigation, account functions, security checks and other requested services.
Disabling an analytics cookie does not necessarily stop all information collection by a service provider through other methods.
Opting out of targeted advertising does not mean you will receive no advertising; it may mean that advertising is less relevant to you.
Cookie controls do not replace account, identity, age or responsible gambling checks that are required to use gambling services.

Where the website provides a preference tool, you can return to it to review or change your selections. Changes may not affect information already collected before the change was made, and some settings may take time to apply.

5. Retention, updates and further information

The length of time a cookie remains on your device depends on whether it is a session cookie or a persistent cookie. Session cookies normally expire when you close your browser. Persistent cookies may remain until they expire, are replaced or are deleted by you. Retention periods may vary according to the purpose of the cookie, technical requirements and the practices of the relevant service provider.

We may update this Cookies Policy when our website, services, technologies or legal obligations change. The updated version will apply from the date it is made available on the website, unless a different date is stated. We encourage you to review this page periodically so you remain informed about how cookies are used.

Cookies may collect information about browsing activity, but they do not determine whether gambling is suitable for you. Gambling should be treated as entertainment, and you should only play within limits you can afford. If gambling stops being enjoyable or begins to cause concern, consider using available account controls and seeking support from an appropriate Australian gambling support service.

For information about personal information, access requests, corrections, security and disclosures, please refer to the Lucky Friends Casino Privacy Policy. If you have a question about this Cookies Policy, use the contact or support options made available on the website. We will not publish contact details in this policy, and you should rely on the current details shown through the website.