Privacy Policy | Lucky Friends Casino

1. Information we may collect

Lucky Friends Casino may handle different types of information depending on how you use the website, whether you create an account, and which services or features you access. We try to limit collection to information that is relevant to providing and protecting the service.

Account and contact information

When you register or update an account, we may collect details such as your name, date of birth, residential information, contact details, username, account preferences and information needed to manage your account. We may also keep records of communications you send to our support team, including questions, complaints and requests.

Identity and verification information

To confirm identity, age, eligibility or account ownership, we may request verification information and documents. These may include identity documents, proof of address, information about the source or ownership of funds, and other details reasonably needed for verification, safer gambling, anti-fraud or compliance checks. Verification information should be accurate, current and provided through the methods made available on the website.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, bonuses or promotional activity, payment methods and related transactions. Payment providers may process card or financial information directly. We may receive transaction confirmations, payment identifiers and other information needed to reconcile transactions, prevent misuse and provide account support.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your internet protocol address, browser type, device type, operating system, language settings, general location information, pages viewed, links used, dates and times of activity, and information about errors or service performance. We may also receive information about how you interact with account features and communications.

Information from other sources

Where appropriate, we may receive information from payment services, identity or verification services, fraud-prevention providers, analytics providers, customer support tools, or other service partners. We may also receive information from you when you contact us through a channel connected with your account.

2. How and why we use information

Personal information is used to operate Lucky Friends Casino and to provide a safer, more reliable experience. The purposes may include the following:

Creating, maintaining and administering player accounts.
Processing deposits, withdrawals and other account transactions.
Providing customer support, responding to enquiries and resolving complaints.
Confirming identity, age, eligibility and account ownership.
Conducting security, anti-fraud, anti-money-laundering and responsible gambling checks.
Detecting suspicious, unlawful, unauthorised or harmful activity.
Meeting legal, regulatory, financial, record-keeping and compliance obligations that apply to the service.
Maintaining, testing, troubleshooting and improving the website, systems and player experience.
Understanding general website use, measuring performance and improving content and functionality.
Sending service messages, account notices, security alerts and other communications necessary to administer the account.
Sending marketing or promotional communications where permitted and where you have given any consent required by law.
Protecting the rights, property, safety and security of players, the website and relevant service providers.

We may use information where it is necessary to provide a service you request, to protect the website and its users, to comply with an obligation, or for another legitimate and reasonable business purpose. Where consent is required, we will seek it in an appropriate way. You can withdraw consent to marketing at any time using the unsubscribe option in a message or by contacting us.

We do not treat promotional communication as a condition of using ordinary account services. Even if you opt out of marketing, we may still send important operational messages, such as verification requests, transaction updates, security notices, changes to terms or information about your account.

3. Cookies, analytics and similar technologies

Lucky Friends Casino may use cookies and similar technologies to make the website work, remember preferences, maintain sessions, support security and understand how visitors use the site. Cookies are small files or identifiers stored on, or associated with, your device. Some are necessary for core account and website functions, while others may help with analytics, performance, personalisation or marketing.

Cookies may help us keep you signed in during a session, remember selected settings, identify unusual activity, measure page performance and understand which features are useful. Information collected through these technologies may be combined with other technical or account information where appropriate.

You can manage, restrict or delete cookies through your browser settings. If you block or remove necessary cookies, some website features may not work correctly, and you may need to enter preferences or sign-in details again. Browser settings vary, so please refer to the help information for your chosen browser or device.

4. Sharing and protecting information

We may share relevant information with trusted providers that help operate the website and support players. Depending on the service involved, these providers may include payment processors, identity and verification services, fraud and security specialists, technology and hosting providers, analytics services, customer support platforms and professional advisers. These providers should only receive information that is reasonably needed for their role and may be subject to confidentiality, security and data-handling requirements.

Information may also be disclosed where necessary to comply with a legal or official request, enforce applicable terms, investigate suspected fraud or unlawful activity, protect players or other people, or protect the security and integrity of the website. If the business or its services change, information may be transferred as part of a business restructuring, sale, merger or similar transaction, subject to appropriate safeguards.

We use reasonable administrative, technical and organisational measures to help protect information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No online service can guarantee complete security, so players should use strong, unique passwords, keep account details private and contact support promptly if they suspect unauthorised access.

Information may be processed by providers located in Australia or other countries, depending on the services used and the technical arrangements supporting the website. Where information is handled across borders, reasonable steps should be taken to protect it in accordance with applicable privacy requirements.

We keep personal information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and compliance records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or disposed of.

5. Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications.

Making a data request

To exercise your data rights, including access, correction, deletion or withdrawal of consent to marketing, contact support@luckyfriendscasino.win. Please explain your request clearly and include enough information for us to identify your account and understand what you are asking for. For security, we may need to verify your identity before completing a request.

A request to delete information may not remove every record immediately. We may need to retain certain information to complete transactions, investigate disputes, prevent fraud, meet legal obligations, maintain security, or keep records for a period required by law. Where deletion is not possible or is restricted, we will explain this in general terms where appropriate.

You can usually stop marketing emails by selecting the unsubscribe option in the relevant message. You may also contact support@luckyfriendscasino.win to withdraw consent to marketing. Opting out does not affect the lawfulness of marketing sent before your request and does not stop essential account or service communications.

Changes to this policy

We may update this Privacy Policy when our services, practices or privacy requirements change. The latest version will be made available on the website, with the applicable effective date where appropriate. We encourage players to review this page from time to time. Continued use of the website after an update may indicate acceptance of the revised policy, subject to any rights you have under applicable law.

If you have a privacy question, concern or request, please contact support@luckyfriendscasino.win. We will review privacy enquiries and respond in a reasonable manner, taking into account the nature of the request, the information available and any applicable legal or security requirements.